KBank - Using payments to improve customer experience
The Challenge
Kbank has a rich history and well-earned reputation for service excellence, but as fintech innovation rapidly evolves, new challenges emerge, and customer expectations change. For many people, the end-to-end cost of cross-border payments remains very high. Kbank sought to address this and solve this problem for its customers.
The Solution
Kbank was keen to ensure its customers could enjoy easy and cost-effective transactions whenever and wherever they needed to make payments. The company needed to create a product that could make this a reality.
A holistic solution provider:
Kbank needed a payments partner that could provide a reliable network and connectivity, good commercial terms and excellent after-sales service. And Nium ticked all those boxes for the Kbank team.
Managing fast growth:
Kbank also had to find a solution to help the business manage periods of high demand. Nium solved the liquidity challenges when Kbank experienced rapid growth.
The partnership has enabled Kbank to improve its cross-border payment service, provide the right solution for its customers and maintain its excellent reputation.
Company Profile
KBank was established in 1945 and throughout the past 70 years, it has always strived to develop their organization and offer financial product initiatives plus excellent service delivery to match the slogan, “Towards Service Excellence”. Nium and KBank have been working together for over six years. Tawan Thammanichanon, Head of International Trade Product Management at KBank sat down with Nium to discuss joint growth, how it all started, and what’s next for the two businesses.
Nium fulfills all the criteria that we have. We hope our partnership goes on forever.
– Tawan Thammanichanon, Head of International Trade Product Management at KBank